Staff Augmentation 8 min read August 8, 2025

Digital Transformation at Risk: MFIs Confront a Talent Gap

Fintechs progress with agile teams while microfinance institutions confront a widening talent gap. The Peruvian approach offers a replicable path for Mexico and Colombia.

Robinson Bocanegra

Robinson Bocanegra

Gerente de Nuevos Negocios de Wirbi

The sector’s silent threat

"Technology without talent rarely transforms outcomes."

Fintechs advance with specialised squads; many MFIs lack the people to run, integrate and evolve digital solutions at pace. We present the Peru case as a practical reference and translate lessons to Mexico and Colombia.

Peru — CMAC

Regulator: SBS.

Offer: Microcredit, savings, payments; branch + mobile.

Pain points: Core migration, channel modernisation, cybersecurity, analytics.

Key roles: Solutions architect, DevOps/Cloud, QA Automation, Mobile, Data/BI, Security.

Mexico — SOFIPOs & SOCAP

Regulator: CNBV.

Offer: Microcredit, savings, payments; physical + digital channels.

Pain points: Digital onboarding (KYC), AML/Compliance, core modernisation, mobile UX.

Key roles: Backend (.NET/Java), Compliance tech, DevOps/Cloud, QA, Mobile/UX, Data/BI.

Colombia — Microfinance banks & cooperatives

Regulator: SFC.

Offer: Productive microcredit, savings, correspondent banking, digital channels.

Pain points: Secure digital origination, payments interoperability, risk & collections analytics, core modernisation.

Key roles: API/Event integration, DevOps/SRE, Security (fraud/IAM), Data/BI & risk, Frontend/Mobile, QA/Performance.

Peru reference: ensure continuity while extended teams deliver digital channels and analytics in 6–8 week cycles.

01 The real challenge: beyond technology

Beyond systems and apps, the constraint is people. As Wirbi’s Luis Kitayama states:

"The real challenge is developing and retaining teams able to operate, integrate and evolve solutions."

— Luis Kitayama, Director of Technology Efficiency, Wirbi

⏱️

Slow programmes

Multi-year digital migrations.

⚠️ High risk
🔄

Dual operation

Maintain legacy whilst building modern channels.

⚡ Complexity

02 The reality of digital transformation

Migration to digital platforms requires parallel guarantees:

Critical guardrails

Operational continuity

No disruption to traditional services

CRITICAL

New experiences

Iterative delivery of modern channels

IN PROGRESS

Emerging technologies

AI and advanced analytics

FUTURE

03 Staffing IT: the strategic solution

A practical lever to close the talent gap. As Piero Pezzia notes:

"Banks, retailers and telecoms scaled with this model; many microfinance institutions have not adopted it yet."
🤝

What it is

Specialist partner embeds vetted technologists within your squads.

↑ ScalabilityFlexible

Benefits

Faster outcomes, shorter ramp-up, continuity preserved.

⏱️ SpeedProven ROI

04 Case studies in banking

"BCP, BBVA and Interbank deployed this model to launch digital channels in months, not years."

— Piero Pezzia, Director of Strategy, Wirbi

75%

Time reduction

Project implementation

3x

Faster delivery

Product development

90%

Satisfaction

Among adopters

05 5 steps to Staffing IT

A practical blueprint (per Robinson Bocanegra, Wirbi):

1.

Pick the strategic partner

Verify experience and fit; define the engagement model.

2.

Identify profiles

Map roles to business goals and roadmap.

3.

Targeted search

Balance technical and cultural competencies.

4.

Technical validation

Assess capabilities prior to onboarding.

5.

Ways of working & retention

Define rituals and retention to minimise churn and protect knowledge.

👥

Our Experts

Leaders in Digital Transformation & Staffing IT

Franklin Anaya
Founding Partner & Board Member
15+ years in Banking, Payments & Digital Transformation
Luis Kitayama
Board Member | Senior Principal Strategy Consultant
Ex-executive at Yanbal, Rimac & Softtek
Piero Pezzia
Board Member | Head of Institutional Relations
Experience at Telefónica, Bitel & Huawei
Robinson Bocanegra
Head of New Business
Staffing IT Specialist

The future of microfinance

Transformation must focus on people, not only platforms.

Institutions that solve the talent gap will lead the next era of digital financial services across the region.

3 years

Typical transformation timeframe

75%

Time reduction with Staffing IT

100%

Operational continuity

📚 References

  1. Microfinanzas — La Revista del Sistema Financiero Peruano. (Issue No. 236 – July 2025)
Robinson Bocanegra

Robinson Bocanegra

Gerente de Nuevos Negocios de Wirbi

Conecto a líderes IT con especialistas validados para acelerar iniciativas tecnológicas con resultados tangibles | Data Analytics, BI, Software, Cloud | Staffing & Hunting IT

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